FAQ

Frequently Asked Questions

Answers to some of the most common questions that we receive are listed below. 

Most Asked

Preble Street operates many programs, including several shelters. These shelters include:

  • Florence House Shelter, a low-barrier shelter for women experiencing homelessness
  • Joe Kreisler Teen Shelter, a youth shelter for unaccompanied and runaway youth
  • Elena’s Way, a Preble Street Wellness Shelter, with 24/7 client-centered, trauma-informed shelter grounded in social work and medical best practices
  • Hope House, a 24/7 emergency, low-barrier shelter located in Bangor

Portland

If you are under 21 years old, we may have space for you at the Joe Kreisler Teen Shelter. Call 207-775-0026 ext. 1330, or stop by the Teen Center at 343 Cumberland Ave, Portland for more information. 

If you identify as female, we may have space for you at the Florence House shelter. Call 207-699-4392 for more information.

To be eligible for services at Elena’s Way, you can complete a Coordinated Entry Assessment, with a provider or by contacting Maine 211. Other resources include the new Homeless Services Center — run by the city of Portland. 

Bangor

If you are based in Bangor and looking for shelter services, we may have space for you at Preble Street Hope House. Call 207-217-6713 for more information.

For all media inquiries and student projects, please contact communications@preblestreet.org.

Please know we cannot respond to all inquiries but will do our best to respond in a timely manner, forwarding all requests along to relevant staff and social workers as needed. 

We accept food, clothing, personal hygiene, and shelter items. You can find our current needs and where to bring them here

Organizational

The mission of Preble Street is to provide accessible barrier-free services to empower people experiencing problems with homelessness, housing, hunger, and poverty and to advocate for solutions to these problems.

Preble Street is a nonprofit social service agency, serving vulnerable people in Maine since 1975 through innovative, best-practice, client-centered programs. In addition to the largest direct service emergency food program in Northern New England, Preble Street operates low-barrier programs throughout Maine, providing 24/365 services to homeless youth, women, Veterans, and survivors of human trafficking. 

As an independent organization, we are committed to utilizing all available resources, cultivating partnerships, and exploring new and better ways to serve people experiencing poverty. We advocate for issues impacting the people we serve, bolstering the wellbeing of our community.

As a nonprofit organization, Preble Street is led by a volunteer Board of Directors, with both a legal responsibility to discharge a public benefit purpose and an ethical obligation to meet the expectations of those on whose behalf the organization exists. Nonprofits are vested in the community, which has granted it certain exemptions and entrusted it with resources to serve a particular social need.

Preble Street was founded in 1975 by Joe Kreisler. Read more about Joe and the history of Preble Street here.

Preble Street employs more than 350 staff, including full-time and part-time employees and social work interns. Preble Street has offices in Portland, Lewiston, and Bangor. 

We also depend on 1,000 volunteers each year to namely support Preble Street Food Programs.

Currently 55% of Preble Street funds come from public sources, including federal, state, county, and municipal funds. The other 45% is from private sources including individuals, foundations, businesses, and civic, fraternal, and religious organizations. In addition, over $2,100,000 worth of in-kind donations (food, clothing, personal hygiene items, etc.) help us meet the basic needs of the people we serve.

More information about our funding is available on our 990 and Audited Financials.

Preble Street is a key component — and entry point — of the social service network in Maine. We have strong, cooperative relationships with public and private service providers throughout the state, including housing developers, health service providers, mental health agencies, schools, city services, as well as state and federal human services agencies.

Preble Street believes that homelessness is a solvable problem — and one we know we can’t solve alone. Collaboration and working together is critical to the work of Preble Street and to progress toward this goal. Across the agency, Preble Street has created working relationships with dozens of other organizations in Portland and across the state — many of which share space on-site at Preble Street programs.

We are committed to not just the model of the shelter itself, but to finding solutions as part of the community, for the community, and with support from the community.

Our partners include:

  • Maine Medical Center
  • Greater Portland Health
  • Northern Light Mercy Hospital
  • Maine Center for Disease Control and Prevention
  • MaineHousing
  • City of Portland
  • Maine Department of Health and Human Services
  • Avesta Housing
  • Good Shepherd Food Bank
  • Cooking for Community
  • Full Plates Full Potential
  • Maine Equal Justice
  • Catholic Charities
  • Immigrant Legal Advocacy Project
  • Maine Immigrants’ Rights Coalition
  • Maine Access Immigrant Network
  • Grace Street Ministries
  • In Her Presence
  • Day One
  • Spurwink
  • Amistad
  • Milestone Recovery
  • United Way of Greater Portland

At Preble Street, we meet people where they are, no matter where they live, where they come from, or who they are. Preble Street programs are low-barrier, making the delivery of service as accessible and user-friendly as possible, minimizing obstacles that stand in the way of people getting their needs met.

Preble Street uses the practices of unconditional positive regard, empathy, and authenticity to develop and sustain supportive professional relationships in unique, complex, and challenging situations. Social work at Preble Street is guided by established, evidence-based principles and practices including:

  • Active Listening
  • Client Centered Service Provision
  • Client Self-Determination
  • Collaboration
  • Cultural Sensitivity
  • Empathy
  • Empowerment
  • Harm Reduction
  • Motivational Interviewing
  • Professional Boundaries
  • Progressive Engagement
  • Social Work Assessment
  • Strengths-based Practice
  • Trauma Informed Care
  • Unconditional Positive Regard

Due to the volume of requests we receive and the breadth of the work we do, we cannot accommodate all speaking requests or tours. 

If you are interested in learning more about Preble Street and seeing some of our work in action, we welcome you or your group to volunteer at the Preble Street Food Security Hub.

For all media inquiries and student projects, please contact communications@preblestreet.org.

Programs and Services

From a nutritious meal to crisis intervention, from clean clothes to healthcare, from showers to a permanent home, Preble Street programs not only meet urgent needs but also create solutions to homelessness, poverty, and hunger throughout Maine. A list of current programs and their descriptions is available here.

All Preble Street programs and services come at no cost to people who use them and made possible through donations and public and private grants.

The Preble Street Food Security Hub, a comprehensive, sustainable, and community-based meal production center dedicated to addressing food insecurity in Maine, has increased Preble Street’s meal production capacity dramatically.

Through the Preble Street Food Security Hub and our Food Pantry, Preble Street serves roughly 1,000,000 meals a year, which equates to roughly 250,000 meals a quarter and around 2,500 meals daily.

Located at 75 Darling Avenue in South Portland, the Preble Street Food Security Hub is a first-of-its-kind in Maine. This 30,000-square-foot, mixed-use space functions as an industrial kitchen, food processing center, educational/vocational site, office space, and conference center dedicated to collective advocacy work and efforts to end hunger.

When fully realized, the Food Security Hub will have the storage capacity for 50,000 frozen, prepared meals to keep on-hand and available for future emergencies. It will also increase daily production capacity up to 10,000 daily meals. With its impressive production capabilities, the Food Security Hub will be a critical component of Maine’s emergency preparedness operational plans.

Much of our food is donated by individuals, groups, schools, local farmers, and businesses. We receive government surplus commodities and purchase the remainder of the food we need at a nonprofit rate.

For information about Preble Street Street Outreach Collaborative, Food Pantry, and Soup Kitchens, click here.

Preble Street operates many programs, including several shelters. These shelters include:

  • Florence House Shelter, a low-barrier shelter for women experiencing homelessness
  • Joe Kreisler Teen Shelter, a youth shelter for unaccompanied and runaway youth
  • Elena’s Way, a Preble Street Wellness Shelter, with 24/7 client-centered, trauma-informed shelter grounded in social work and medical best practices
  • Hope House, a 24/7 emergency, low-barrier shelter located in Bangor

Portland

If you are under 21 years old, we may have space for you at the Joe Kreisler Teen Shelter. Call 207-775-0026 ext. 1330, or stop by the Teen Center at 343 Cumberland Ave, Portland for more information. 

If you identify as female, we may have space for you at the Florence House shelter. Call 207-699-4392 for more information.

To be eligible for services at Elena’s Way, you can complete a Coordinated Entry Assessment, with a provider or by contacting Maine 211. Other resources include the new Homeless Services Center — run by the city of Portland. 

Bangor

If you are based in Bangor and looking for shelter services, we may have space for you at Preble Street Hope House. Call 207-217-6713 for more information.

For information about Preble Street Veterans Housing Services, click here.

Preble Street programs stretch far beyond just one neighborhood and one city. While many of the people we serve call the Bayside neighborhood home, Preble Street services include Housing First programs in three different Portland neighborhoods, Veterans Housing Services, Teen Services, Food ProgramsAnti-Trafficking Services, supporting individuals in communities in all 16 counties in Maine, and, as of Feburary 2025, Preble Street Hope House, a low-barrier shelter in Bangor, Maine and Preble Street’s first 24/7 program outside of Portland.

We are committed to ensuring that all people in Maine have a safe and dignified place to rest and the support needed to rebuild their lives. We are committed to investing in and improving the quality of life for everyone in the many communities we serve. 

Preble Street serves more than 11,000 people living in poverty each year. In FY24, Preble Street:

  • Provided over 1,000,000 million meals
  • Connected over 1,500 people to Preble Street Health Services 
  • Provided 22,107 bed nights at Elena’s Way, the Joe Kreisler Teen Shelter, and Florence House. This number represents more than 22,000 times that a person has been able to sleep inside a warm, safe, and dignified shelter environment instead of in a tent.
  • Secured permanent and/or supportive housing for 435 individuals
  • Connected over 500 Veterans and their families to housing support
  • Served approximately 284 youth experiencing homelessness
  • Served 85 tenants at Preble Street Site-based Housing First programs

The impact of just one Site-based Housing First program alone is astounding. Logan Place, Maine’s first Housing First program, provides apartments and 24-hour supportive services to chronically homeless people in Portland. On March 24, 2005, the day Logan Place opened, the number of people using the city overnight shelter decreased for the first time in 20 years. Logan Place, and all of Preble Street’s Site-based Housing First programs, makes a demonstrable difference in the city’s overcrowded emergency shelters, saves the community money, relieves stress on Portland’s emergency system, and, most importantly, delivers important individual outcomes that improve people’s lives. An independent study one year after Logan Place opened showed the following outcomes for tenants:

  • 67% fewer emergency room visits
  • 66% fewer ambulance trips
  • 79% fewer detox program visits
  • 88% fewer nights in jail and 81% fewer contacts with police, saving the law enforcement system over $24K annually
  • And a reduction of 35% in the total cost of mental health care used by tenants, despite a dramatic 93% increase in contacts. This, along with a 70% reduction in physical health care services, demonstrates a shift away from high-cost emergency and inpatient services.

Housing First is a philosophy and practical approach for addressing homelessness.

Housing First connects people experiencing homelessness to successful permanent housing by reducing barriers to entry and providing supportive services. Housing First works because it takes people off the streets and gives them a safe, dignified space — first. The work then begins to rebuild and heal from the trauma of homelessness.

Preble Street Housing First programs follow the nationally recognized model of permanent supportive housing, with 24/7 on-site social work support.

Since 2005, Avesta Housing and Preble Street have applied their respective strengths to solving homelessness in Portland. With support from Portland Housing Authority and the Portland community, Avesta Housing and Preble Street opened Maine’s first Housing First program, Logan Place. With data showing significantly improved tenant lives and decreased financial burdens on city emergency services, shelters, jails, and detox programs, Avesta and Preble Street replicated this model in 2010 at Florence House, specifically focused on unsheltered women. Then in 2017, in response to increasing homelessness in Portland precipitated by rapidly diminishing state support for social services, we collaborated once again to build Huston Commons.

Avesta develops, owns, and manages the Housing First buildings, and Preble Street provides on-site staffing 24 hours-a-day, including social work services for tenants. These programs have been enormously successful, providing our vulnerable, traumatized neighbors the opportunity to reclaim their lives and contribute to the larger community.

“I am a human being. Part of my job, part of being alive, is making sure other people are, too.”
Joe Kreisler, Preble Street Founder

The issues

The people we serve face many problems including homelessness, hunger, human trafficking, trauma and abuse, health issues, substance use disorders, and mental illness.

In short, the solution to homelessness is housing.

The majority of people who experience homelessness are situationally homeless for a short period of time due to circumstances in their life. These situations include lack of affordable housing, job layoffs, foreclosure or eviction, natural disaster, medical crises, and abuse or neglect. Over 40% of youth experiencing homelessness in the U.S. identify as LGBTQ and primarily experience homelessness after their families have rejected them for their sexual identity and/or orientation. 

The solution to situational homelessness is community support and affordable housing, but current community services cannot meet the growing need. In Maine, thousands of households are on the wait list for a voucher to help pay their rent. In the meantime, people are forced to live in severely overcrowded shelters or dangerous or inadequate situations. 

People become homeless for all sorts of reasons, most of them having little to do with their personal choices and more to do with the systems of poverty and oppression in our society.  People who are chronically homeless, or homeless for many years, are likely struggling with untreated health and mental health issues, sometimes complicated by substance use disorders.

A solution to chronic homelessness is Housing First, which provides a safe place to live while working on these issues. It’s important to know that the smallest percentage of people who experience homelessness are chronically homeless, but they use the highest percentage of costly services such as emergency medical treatment because their instability is compounded by the length of time they are living in crisis. Housing First not only saves lives; it saves money. Preble Street operates three Housing First programs in Maine: Logan Place, Florence House, and Huston Commons

In addition to housing, we also need systemic solutions that will prevent homelessness in the first place — commonsense economic policies that recognize everyone’s fundamental right to the basic needs and essential services — food, shelter, clothing, health care, etc.

People experiencing homelessness struggle to find shelter, warmth, and safety. People without a permanent residence also have reduced access to vital necessities such as food and proper nutrition, personal hygiene supplies, sanitary facilities, washers and dryers, phones, mail, transportation, and health, mental health, and dental care, while being at a higher risk of experiencing violence and human trafficking.

Additionally, people without housing experience discrimination that limits access to education, results in loss of relationships, and limits employment opportunities.

Housing instability and unemployment very frequently coexist and exacerbate each other. In the State of Maine, it is difficult not to notice the increase in the number of visibly unhoused individuals, with many cities and towns now facing what seems to be an unprecedented crisis of housing and shelter availability. 

There is no one reason for these issues. People face a variety of interconnected barriers, many of which prevent them from securing and maintaining stable employment. The following is a list of some barriers that that many unhoused people face when trying to find a job. It is by no means exhaustive.

  • Lack of stability
    A lack of stable housing and shelter makes it incredibly difficult to maintain a schedule that allows employment. While those with access to housing have the luxury of coming and going from their homes as they please, folks who are accessing shelter do not. Most emergency shelters cannot guarantee individuals a bed each night. To access shelter for the night, folks must be sure that they are present at the shelter at the time of check-in. Lack of space means that wait times and lines for shelter access are long, forcing those accessing shelter to line up hours in advance to ensure that they will have a bed for the evening.
  • Inconsistent access to technology
    Without ongoing access to shelter, electricity, and funding, maintaining connection through mobile phones or email is incredibly difficult. Tasks like applying for jobs and maintaining gainful employment are very challenging without stable access to technology.
  • Unmet basic needs
    Living without stable housing makes it difficult to ensure that basic needs are met consistently. Access to food is often unreliable or requires that an individual adheres to a specific schedule in order to receive meals. Lack of access to housing and shelter can also make it challenging to meet basic hygiene and healthcare necessities. Unhoused individuals must rely on social services, friends, and other resources for things like showers and laundry access.
  • Substance use
    Substance use disorder can make it very difficult to secure and maintain stable employment. Communities across Maine have been widely impacted by the ongoing opioid epidemic, a crisis that was greatly heightened by the COVID-19 pandemic.
  • Mental health
    For some individuals, mental health challenges lead to both housing instability and a lack of stable employment. Oftentimes, preexisting mental health challenges are greatly exacerbated by housing instability, as a lack of consistent access to shelter and rest causes increased strain on the body both physically and psychologically.
  • Physical disabilities
    Physical disabilities, some of which are caused by injuries at previous jobs or years of intensive physical labor, can make it difficult to remain employed. Some physical disabilities and/or medical needs can also make it difficult to access shelter, as many emergency shelters do not have the ability to accommodate folks who require higher levels of physical assistance. 
  • History of incarceration
  • Many people experiencing homelessness have a history of incarceration, which can be an insurmountable hurdle when applying to jobs. People living on the street with unmet basic needs, untreated mental health challenges, or substance use disorders are more likely to have repeated encounters with law enforcement, leading to fines and incarceration. With the recent Grants Pass v. Johnson, communities that ban public camping can arrest and fine people living and sleeping outside even if no shelter beds are available.

The issues of hunger, homelessness, and poverty persist in our country because of:   

  • Intergenerational poverty & wealth disparities  
  • Structural racism & the continued impact of White Supremacy   
  • Concentration of wealth into the hands of a few  
  • Gentrification   
  • Social policies that direct wealth upward  
  • De-funding social services  
  • “Bootstraps” mentality   
  • Impact of COVID-19 

The experience of poverty is frequently intergenerational, and poverty is expensive. When a person’s resources are being stretched to make ends meet, any unexpected expense could mean total financial ruin.  

We also know that the social systems that shape our society have tangible effects on homelessness and poverty. In Maine, Black and African American individuals are 10 times more likely to experience homelessness than their White peers.  

Meanwhile, gentrification is turning Portland and many other Maine towns into places where only the wealthy can afford to live and work, while lasting health and economic impacts from COVID-19 continue to increase the need for housing and food assistance in our communities. Despite all this, there is a prevailing idea that everyone can just “pull themselves up by their bootstraps,” a philosophy that places the blame of homelessness and poverty on the individuals experiencing it rather than the larger systems that perpetrate racial, social, and economic injustices.  

How to help

We could not do what we do without YOU. We welcome and depend on your volunteer time, financial support, and in-kind donations. Learn how you can help here.

Every $1 of cash donated to Preble Street can be turned into more than $7 of food. Literally every dollar makes a difference. Consequently, the most valuable way for a donor to help — and perhaps the easiest — is through a financial donation. While we appreciate and use every type of donation, we are able to make financial contributions go further.

We accept certain food, clothing, personal hygiene, and shelter items. You can find our current needs and where to bring them here

For information about volunteering or to sign up for a shift, visit our volunteer page or contact the Volunteer Manager at volunteer@preblestreet.org.

Yes! Contact the volunteer manager at volunteer@preblestreet.org for more information.

There are lots of ways children can help the youth and adults in our communities, who are experiencing homelessness.

  • Do a food drive, a sock drive, a toiletry, or help collect any of the items on our wish list.
  • Help make decorations for our holiday parties or special days throughout the year.
  • Have a fundraiser: start a contest to see who can save the most nickels, have a lemonade stand… we know that if you use your imagination you can think of more fun ways to raise money!